Terms of service
Last Updated: August 20, 2026
1. The Company Behind This Site
Trading Entity: APEXRISE S.R.L.
Registration Number: J2026039142003
VAT / Tax ID: RO54913060
Registered Address: București Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania
Contact Email: talktous@sparkock.com
2. Scope & Acceptance
These Terms & Conditions (“Terms”) govern your use of sparkock.com and any purchase of pet supplies you make from us. By browsing the site or placing an order, you accept these Terms in full. If any part of these Terms is not acceptable to you, please discontinue use of the site.
Minimum Age
Purchases are limited to individuals aged 18 or over. If a younger person wishes to order, a parent or legal guardian must be aware of and consent to the purchase and assumes full responsibility for it.
3. Product Listings & Stock
How We Present Pet Products
• Photos, descriptions, dimensions, and material details are provided as a helpful guide, not an exact specification.
• Screen settings vary, so actual colours of pet products may appear slightly different upon arrival — this is not a defect.
• We strive for accuracy across our catalogue but cannot guarantee every listing is entirely free of minor errors or typos.
Stock Availability
• Stock levels update in real time; we may adjust quantities or remove a listing without advance notice.
• If a pet product you've paid for is out of stock, we'll contact you promptly to offer a refund or a comparable alternative.
4. Pricing & Payment
Pricing
• Prices are displayed primarily in USD, with other currencies shown for reference where applicable.
• Listed prices include applicable statutory taxes unless stated otherwise.
• Delivery charges are calculated automatically and confirmed before payment.
• As some orders ship from outside the EU, import duties or VAT may be applied by the destination country upon arrival — these are not included in our checkout price. See our Shipping & Delivery policy for details.
• Prices may change at any time; the price shown when you place your order is the price you'll be charged.
Payment
• Payment is collected when you submit your order.
• We accept major debit/credit cards and PayPal.
• Full card details are never stored on our servers; all payment data is transmitted through encrypted channels.
5. Placing an Order
Checkout Steps
• Add pet products to your basket.
• Proceed to checkout and enter your delivery and payment details.
• Review your order summary and confirm.
• You'll receive an order confirmation email shortly after placing your order.
Order Acceptance
Your order is an offer to purchase. We reserve the right to decline or cancel any order — for example, if a product is out of stock, if we identify a pricing error, or if we suspect fraudulent activity. If we cancel your order after payment, a full refund will be issued promptly.
6. Shipping & Delivery
Delivery timelines, carrier information, customs responsibilities, and related procedures are set out in our Shipping & Delivery policy, which forms part of these Terms.
7. Returns & Refunds
Our returns and refund procedures, including EU withdrawal rights and conditions for returning pet products, are detailed in our Return & Refund Policy, which forms part of these Terms.
8. Intellectual Property
All content on sparkock.com — including product images, descriptions, logos, and site design — is owned by or licensed to APEXRISE S.R.L. You may not reproduce, distribute, or use any content from this site without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by applicable law, APEXRISE S.R.L. is not liable for any indirect, incidental, or consequential losses arising from your use of this site or the pet products purchased from it. Our total liability for any claim is limited to the amount paid for the relevant order.
10. Governing Law
These Terms are governed by Romanian law. Any disputes arising from your use of this site or your purchase of pet supplies from us will be subject to the jurisdiction of the competent courts of Romania, without prejudice to any mandatory consumer rights you hold under the laws of your country of residence.
11. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated date. Continued use of the site after changes are published constitutes your acceptance of the updated Terms.
12. Contact
For any questions about these Terms, contact us at talktous@sparkock.com.
APEXRISE S.R.L. — București Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1, Romania