FAQs

1. Do I need an account to place an order for my pet's supplies?

No — you can check out as a guest. That said, having an account comes with a few handy perks:

2. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, and American Express) as well as PayPal.

3. Is my payment information secure?

Yes. All transactions are processed through an SSL-encrypted connection. Your card details are handled directly by our payment provider and are never stored on our servers.

4. Are prices shown in USD? What about currency conversion?

All transactions are processed in US Dollars. If your card is issued in a different currency, the conversion will be applied by your card provider at the exchange rate on the day the transaction is processed.

5. How should I enter my shipping address?

Please enter your address using English characters only, including punctuation. If your address contains non-English letters, substitute the closest English equivalent to ensure your pet's order reaches you without issue.

6. Can I update my delivery address after placing an order?

Unfortunately, shipping addresses cannot be changed once an order has been processed or dispatched. Please double-check your address at checkout — we recommend using a permanent residential address rather than a temporary one.

7. How long does delivery take, and how do I track my order?

Delivery times vary depending on your location and the shipping option selected. Once your order ships, you'll receive a confirmation email with your tracking number and a link to follow your parcel's journey. Please note that customs processing in your destination country may occasionally add to transit times.

8. What should I do if an item is missing from my order?

If something is missing from your pet supply order, please get in touch with us right away at talktous@sparkock.com and we'll sort it out promptly.

Still have questions? We're happy to help — reach us directly at talktous@sparkock.com.