Last Updated: August 20, 2026

Your privacy matters to us. This Privacy Statement explains how sparkock.com (“we,” “us,” or “our”) collects, uses, shares, and processes your personal information when you shop for pet supplies on our platform.

1. Corporate Identification

2. Collection and Use of Personal Data

Personal data refers to information that can directly or indirectly identify you. It does not include data that has been irreversibly anonymised or aggregated in a way that can no longer be linked to you.

Promoting Safety and Security

We operate on the principles of legality, legitimacy, and transparency, collecting only the minimum data necessary for defined purposes. We apply technical and administrative safeguards to protect your information and use it to verify accounts, monitor for fraud, and investigate suspicious activity.

What Personal Data We Collect

3. How We Use Your Personal Data

We use personal data to deliver, improve, and develop our pet supply services, to communicate with you, and to protect our business and customers.

4. Cookies

Cookies are small text files stored in your browser used to retain identifiers and session information. At present, we use only strictly necessary cookies — those required to keep your cart active and your session logged in. We do not use cookies for advertising, third-party tracking, or behavioural profiling. If this changes, we will update this statement and introduce a proper consent mechanism in line with EU ePrivacy requirements. You can manage or disable cookies through your browser settings, though some site features may be affected.

5. Disclosure of Personal Data

We share certain personal data with partners who support our operations, including payment processors, shipping and logistics providers, and IT/hosting services. We do not share your data with third parties for their own independent marketing purposes without your explicit prior consent.

6. Data Storage, Transfer & Processing

Where required by the mandatory laws of the European Economic Area (EEA) or your country of residence, we fulfil the corresponding legal obligations. Processing of personal data belonging to EEA residents is based on Article 6(1) of the GDPR where your consent is required.

As part of fulfilling pet supply orders, certain personal data (such as your name, shipping address, and order details) may be transferred to logistics partners outside the EEA, including in China, solely for the purpose of processing and delivering your order. These transfers are conducted under appropriate safeguards as required by the GDPR.

7. Children

Our products and services are intended for adults aged 18 and older, consistent with the age requirement in our Terms of Service. As an additional safeguard, we do not knowingly collect, use, or disclose personal data from children under 16. If we become aware that a child's data has been collected, we will take immediate steps to delete it.

8. Your Rights

You have the right to access, correct, or delete the personal data we hold about you. You may also restrict or object to further processing, and request your data in a structured, portable format. You may lodge a complaint with the competent data protection authority regarding our processing activities. We aim to respond to all requests promptly. To exercise any of these rights, contact us at talktous@sparkock.com.